• Tenants/Organizers/Users must make an advance payment of 10% of the total rental amount within 7 days from the date of the confirmation letter for the requested event.
• Full rental payment must be settled no later than fourteen (14) days before the event date.
• Payments must be made directly to the account of KARANGKRAF SDN BHD (0142 7120 0011 Maybank), and a copy of the receipt or bank slip must be sent to the Event Sales Department via email at mohd.ariff@sinarharian.com.my
• If the security deposit and full rental payment are not settled before or on the specified date (14 days before the event), the booking cannot be confirmed, and the application will be considered void. Consequently, we reserve the right to accept bookings from other parties at our discretion.
• Karangkraf will impose an 8% SST charge on the rental cost.

Booking Cancellation

• If the applicant cancels the booking, the advance payment will be refunded based on the following conditions:
  • Notice 15–30 days before the event: 50% refund
  • Notice less than 14 days before the event: No refund of the advance payment
  • Event postponement: Advance payment will be held for up to 90 days only. After the 91st day, the advance payment will not be refunded.
  • Event postponement notice must be submitted at least 14 days before the event.
• If full payment has been made:
  • Cancellation 15–30 days before the event: 95% refund
  • Cancellation 14 days before the event: 50% refund

Event Preparation

• Tenants/Organizers/Users must contact Karangkraf at least two (2) weeks before the event date to discuss preparations.
• Tenants/Organizers/Users are only allowed access to the venue for preparation and usage within the agreed time period.
• If usage exceeds the allocated time, overtime charges will be imposed. However, this is subject to availability and Karangkraf approval.
• Rental Rate includes 8 Hours of usage (8.30 am – 5.00 pm).
• Any request for long usage will be subject to Karangkraf approval.

Facilities

• Karangkraf will only provide chairs, tables, and other facilities as agreed upon. Any additional requirements will be the responsibility of the Tenant/Organizer/User.

Equipment

• Tenants/Organizers/Users must handle all restroom facilities with care.
• Mechanical and electrical equipment must be used with caution. Additional electrical wiring is strictly prohibited without prior written approval from Karangkraf.

Security Control

• Karangkraf is not liable for any damages, loss of property, injuries, or accidents occurring to the Tenant/Organizer/User during the venue usage.
• Tenants/Organizers/Users are encouraged to obtain insurance coverage if necessary.
• Exhibiting valuable items should be coordinated with the police for security purposes.

Conditions

• Tenants/Organizers/Users are responsible for obtaining permissions from the police or relevant authorities for activities such as talks, band concerts, and similar events, if required.

Code of Conduct

• Smoking is strictly prohibited inside Karangkraf buildings and is only allowed in designated areas.
• It is strictly prohibited to bring non-halal food, alcoholic beverages, or pets into Karangkraf premises.
• Tenants/Organizers/Users are responsible for ensuring the cleanliness of the venue during and after the event. All trash and food waste must be removed from the Karangkraf premises.

Offer Withdrawal

• If due to unavoidable circumstances, Karangkraf needs to use the rented space on the reserved date, the booking will be canceled. Any advance or full payment made will be considered for a refund. Tenants have no right to claim compensation or other demands.
• Karangkraf decisions regarding any arising issues with the Tenant are final.